FREQUENTLY ASKED QUESTIONS
How and where do i meet the yacht ?
Our staff will meet you at one of the designated airports with Oshurbi towels and mineral water and whisk you directly our luxury Phinisi yacht moored nearby. From the moment you step off the plane, you are well taken care of.
For Komodo trips, we meet you at the airport in Labuan Bajo and for tours of Raja Ampat, we meet guests in Sorong. If you are setting sail on the Banda Sea we meet you at Ambon airport and for those visiting Alor, we meet you at the airport on the island of the same name.
Do i need a visa ?
Many nationalities qualify for a free 30-day visa, however, the best thing to do is check with the Indonesian embassy.
Do I need any vaccinations ?
Visitors to Indonesia are recommended certain vaccines. Always consult with your doctor about what is relevant for you. It should also be noted that certain areas of Indonesia are malarial but that Lariam (mefloquine hydrochloride) is unsuitable for divers.
Do I need insurance ?
We recommend that every guest has comprehensive cancellation, trip interruption insurance, accident, medical and baggage insurance.
Do I need special insurance for water sports and scuba diving ?
All guests are advised to sign up for any special insurance earmarked for water sports and scuba diving. All of the activities that we offer are undertaken at the individual’s own risk. We require diving qualifications and licences to be given to our staff.
What are the terms of payment for my voyage ?
A 50% deposit is required to confirm the charter, with full payment required 30 days before your departure.
What is the cancellation policy ?
If you cancel 30 days or more prior to departure 100% of the first payment (50% of total amount) will be forfeited.
If you cancel less than 30 days prior to departure 100% of the total payment will be forfeited.
How do I pay for my voyage ?
Payment can be made via bank transfer to our Prana account.
What is included in the price of my trip ?
- All gourmet Western and Asian Fusion meals and snacks
- Soft drinks and juices
- Use of all water sports equipment on Prana: 1 wakeboard, 1 water ski, 6 stand up paddle boards, 6 sea kayaks, 1 inflatable towable and 1 doughnut, snorkelling equipment for all guests, and fishing equipment
- All diving equipment with the dive instructor or dive masters
- Use of 2 large tenders (2 RIB x 7.2M x 150HP) outboard
- A massage or beauty treatment of 1 hour per person during the cruise
- Personal laundry
- Excursions and guide fee
- Park entrance fee
- Boat clearance fee
- Cruise permits during the cruise
- Fuel charges
- Internet when in range
- Airport transfers on embarkation and disembarkation days from designated areas
What is not included in the price of my trip ?
- International and domestic airfares, excess baggage fees, passport, visas or airport tax fees (both international and domestic
- Flights and hotels before and after the cruise
- Expenses due to situations beyond our control included but not limited to flight cancellation or flight delays
- Alcoholic beverages are not included
- Spa treatments except the first 60-minute treatment offered to all guest on board
- Any unscheduled excursions outside of the sailing itinerary or program
- Medical, travel and diving insurance
- Crew gratuities
What about safety on-board Prana by Atzaro ?
When guests arrive they are given a comprehensive safety briefing so they understand the boat and equipment. Prana is equipped with GPS, SSB / VHF, radar, a depth sounder, smoke and fire alarms, 2 life rafts, life jackets, life ring buoys, a well-equipped first aid kit and oxygen.
Is Prana by Atzaro suitable for children ?
Prana is a magical vessel for children and the experience they will have will light up their memories and fire their imaginations for a lifetime.
Does Prana by Atzaro have disabled access ?
We do not have disabled access in the true sense of adapted bathrooms, handrails and so forth that would comply with Western Standards. However, we do have the Ambon Suite on the main deck that has no stairs to access the Oasis Spa, water sports platform, bar, indoor & outdoor dining and living spaces and the bowsprit lounge. Additionally, every room has a shower that you can sit down in.
Does Prana by Atzaro have electricity ?
Prana has plenty of power supplied by 3 Yanmar Generators that bring the hot water showers, air- conditioning units, sound systems, TV’s and cinema to life. Sockets are two-pin, 220 volts (round pins).
Is there a phone signal ?
During the voyage, there will be some intermittent cellular service but we do not advise that you rely on this. This will mainly be available while sailing near Komodo National Park, Sorong and Ambon. We will provide a local sim card, free of charge, for passengers.
In the event of an emergency we can offer a satellite telephone for your personal use, however, a charge will be incurred.
How do we make or receive calls in case of an emergency ?
Again a satellite phone can be used in case of an emergency and will be charged at cost. We will also provide the numbers of our team in Bali so that if there is communication needed with your family back home we can facilitate this.
Is there internet on-board Prana by Atzaro ?
In many of the waters, we sail there will be no internet, the splendid isolation harps back to a simpler time. However, around Komodo National Park there is 3G and in Raja Ampat, the signal around Sorong and Waisai usually is strong enough to support 3G too. We will provide a local sim card for passengers, free of charge.
Are cosmetic products presented on board ?
Every room is equipped with a range of beautiful products including sun creams, serums, after sun, moisturisers, shampoo and conditioner.
Are treatments at the Oasis Spa included in the price ?
Each guest will get a complimentary spa treatment for 1 hour as part of the package but any further treatments will incur a cost.
Do the crew expect to be tipped on-board ?
Tips are warmly appreciated by our crew but certainly not mandatory.
What to pack for a voyage on Prana by Atzaro ?
Each suite has plentiful consul storage and large amounts of wardrobe space so that you can bring as much or as little as you like aboard. Some essentials to remember are:
- High factor sun protection*
- Sun hat
- Polarised sunglasses
- Diving licence
- Diving mask, fins and snorkel*
- Gym wear
- Flip flops or sandals
- Trainers or hiking boots for trekking
- Long sleeve shirts
- Books or e-book reader
Anything marked with an * is provided onboard but we understand you may have some specific personal preferences.
Can we charter the whole yacht ?
Yes, you can charter the whole luxury Phinisi or you can book a suite. This depends on our sailing schedule so please take a look at our rates and schedules page or contact our team for further details.
I have read that the scuba diving in this area is only for skilled and experienced divers. Is this true ?
There is scuba diving suitable for all levels throughout the eastern islands of Indonesia and our capable crew will make sure that they cater to dive sites to your level. Even if you have never dived before you could do your course on board. Or if you don’t fancy that snorkelling is just as much fun because some of the best spots are in the shallows.
How many dives will I make per day ?
At the most, you can dive up to 4 times a day and there should be at least 3 hours between dives. However, with so many different activities on board and possible visits to nearby islands, the schedule is really up to you. If your main aim is to dive every day that is what our staff will facilitate.
Can we request special items to be brought aboard ?
Absolutely, but you must inform us of your choices in a timely manner as we sail.
We want to run a vegan yoga retreat – can you cater for a vegan diet ?
All special dietary requirements can be catered for as long as the crew are informed in advance. We can cater for everything from Halal and Kosha to Vegetarian, Vegan and Celiac diets. Sailing on Prana by Atzaro is a customised experience.
Can you buy the products from the Atelier de Beauté ?
Yes, you can buy the products used in the spa and those provided in the rooms so you can take them home and remember the delectable aromas from your voyage. The exquisite products from Anne Sémonin at Maison, de Beauté, make a divine keepsake.